1. Services & Service Area
The Wash Tub provides pickup and delivery laundry services for residential and commercial customers within our designated service area. Our standard service includes washing, drying, and folding.
2. Pickup & Delivery
Laundry must be placed at the doorstep or a designated safe location by 8:00 AM for pickup between 8:00 AM and 10:00 AM. Standard same-day delivery is between 3:00 PM and 6:00 PM, unless otherwise arranged. Requests for alternative pickup or delivery timings may be subject to a surcharge.
3. Doorstep Delivery Responsibility
Laundry will be delivered to the doorstep or designated safe location as instructed by the customer. Once delivery has been completed in this manner, The Wash Tub is not liable for any loss or damage.
4. Customer Responsibilities
By using our service, customers confirm that: Accurate contact details, including a valid phone number and delivery address, have been provided. All pockets have been checked and emptied prior to pickup. No items such as money, jewellery, electronics, or other valuables are left in garments. The Wash Tub is not responsible for any damage to or loss of items left inside pockets.
5. Excluded & Special Items
The Wash Tub does not accept responsibility for items that are not machine-washable, including but not limited to wool, silk, or delicate fabrics. Such items may be removed from the order at our discretion. Laundry must not contain items contaminated with biological waste, mud, or heavily soiled substances. If special handling is required, customers must inform us in advance.
6. Damage Disclaimer
The Wash Tub is not responsible for damage caused by: Normal wear and tear during the washing or drying process, Colour bleeding, Shrinkage, Mixing of garments that were not separated by the customer
7. Hazardous Items
Customers confirm that no hazardous or flammable items are left inside pockets or attached to garments, including but not limited to: Lighters, Batteries, Sharp objects, Metal hooks. Customers may be held responsible for any repair or replacement costs resulting from damage caused by such items.
8. CCTV Usage
Customers consent to the use of CCTV recordings, in accordance with PDPA regulations, for dispute resolution or verification of incidents.
9. Liability & Compensation
In the event that The Wash Tub is found liable for loss or damage, compensation per affected item shall not exceed: Five (5) times the cost of the service for that item, or 50% of the item's original purchase price, with receipt provided, whichever is lower.
10. Updates to Terms
The Wash Tub reserves the right to amend these Terms & Conditions at any time without prior notice.
1. General Use
This laundromat operates on a 24-hour self-service basis. By using the facilities, customers agree to comply with these Terms & Conditions and any instructions displayed within the premises.
2. Machine Usage & Payments
Customers are responsible for selecting the correct machine, wash type, and payment amount. No refunds will be provided for incorrect machine selection, incorrect payment amounts, or user error. Once a washing machine cycle has started, it cannot be stopped or refunded. Dryers are able to be stopped by opening the dryer door.
3. Coins & Payment
Coin-changing facilities are strictly for laundromat use only. Changing coins without using the machines is not permitted. Misuse of coin-changing facilities may result in denial of service.
4. Care of Laundry & Items
Customers are responsible for ensuring items are machine-washable. All pockets must be checked and emptied before use. The laundromat is not responsible for damage caused by: Colour bleeding, Shrinkage, Normal wear and tear, Mixing of unseparated garments, Items contaminated with excessive dirt, oil, biological waste, or hazardous substances are not permitted.
5. Prohibited Items
The following items are strictly prohibited: Flammable or hazardous materials, Batteries, lighters, sharp objects, or metal hooks, Any items that may cause damage to machines. Customers may be held responsible for repair or replacement costs resulting from damage caused by prohibited items.
6. Cleanliness, Unattended Laundry & Conduct
Customers are expected to: Keep the laundromat clean and tidy, Dispose of rubbish properly, Remove laundry promptly after cycles are completed. Laundry left unattended for more than 5 minutes after a cycle ends may be removed by the next customer and placed into the laundry baskets provided. The laundromat is not liable for any loss, damage, or mixing of items resulting from unattended laundry.
7. Vandalism & Misuse
Vandalism, tampering, or misuse of machines, coin changers, CCTV, or premises is strictly prohibited. Any damage caused may result in repair charges, service denial, and/or legal action.
8. Reporting Issues & Damages
Any machine faults, spills, accidents, or damages must be reported immediately.
9. Personal Belongings
Customers are responsible for their personal belongings at all times. The laundromat is not liable for any loss, theft, or damage to unattended items.
10. CCTV Monitoring
The premises are monitored by CCTV for safety and security purposes, in accordance with PDPA regulations.
11. Limitation of Liability
The laundromat shall not be liable for loss or damage arising from: Misuse of machines, User error, Circumstances beyond reasonable control.
12. Updates to Terms
Management reserves the right to amend these Terms & Conditions at any time without prior notice.
